Terms & Conditions
Last updated: 31 March 2026Welcome to LYCA FLY, a trading name of LYCA SERVICES LTD. By using our website, booking flights, or otherwise engaging with our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making any booking.
1. About Us
LYCA SERVICES LTD is a private limited company registered in England and Wales (Company Number 17127943). Our registered office is at 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. We act as an independent travel agent, arranging flight bookings and related travel services on behalf of our customers.
2. Our Services
We provide flight booking services for international and domestic travel. We work with multiple airlines and travel suppliers to offer you a wide range of options. We do not operate flights ourselves; we act as an intermediary between you and the airline or travel provider.
3. Booking and Payment
3.1. All bookings are subject to availability and confirmation by the airline or travel supplier.
3.2. Prices quoted are in GBP unless otherwise stated. We reserve the right to correct any pricing errors before or after booking.
3.3. Full payment is required at the time of booking unless we agree otherwise in writing.
3.4. Payment can be made by credit/debit card or bank transfer. We use secure third‑party payment processors; we do not store your full card details.
4. Amendments and Cancellations
4.1. Any changes to a booking (dates, routes, passenger names) may be subject to airline fees and our administration charges.
4.2. Cancellations must be made in writing to info@thelycafly.com. Refunds are subject to the airline’s cancellation policy and may be non‑refundable for certain fare types.
4.3. We will assist you with amendments and cancellations, but we cannot guarantee that the airline will accept changes or refunds.
5. Airline Terms
Your contract of carriage is directly with the airline. Their terms and conditions, including baggage allowances, check‑in times, and rebooking policies, apply to your flight. We recommend you review the airline’s terms before travelling.
6. Passport, Visa and Health Requirements
It is your responsibility to ensure you have a valid passport, any necessary visas, and meet health requirements for your destination. We can provide general guidance, but we are not liable for any issues arising from failure to comply with entry requirements.
7. Pricing and Taxes
All prices include applicable taxes and fees as charged by the airline and government authorities. Any changes to taxes or fees after booking may be passed on to you.
8. Our Liability
8.1. We act as a booking agent and are not responsible for the performance of the airline or travel supplier, including delays, cancellations, or lost baggage.
8.2. Our liability is limited to the total amount you paid for the booking, subject to applicable law.
8.3. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
9. Your Obligations
You agree to provide accurate information when making a booking and to notify us immediately of any changes. You are responsible for ensuring that all travel documents are valid and that you comply with all applicable laws and regulations.
10. Force Majeure
We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, or government actions.
11. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is owned by or licensed to LYCA SERVICES LTD. You may not reproduce, distribute, or use our content without prior written permission.
12. Data Protection
We process your personal data in accordance with our Privacy Policy. By using our services, you consent to such processing and confirm that all data you provide is accurate.
13. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date. Please check this page regularly.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
LYCA SERVICES LTD
61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: info@thelycafly.com
Phone: 020 7362 7504