Privacy Policy
Last updated: 31 March 2026LYCA SERVICES LTD (trading as LYCA FLY) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our services, visit our website, or interact with us.
Who we are
LYCA SERVICES LTD is a private limited company registered in England and Wales (Company Number 17127943). Our registered office is at 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.
Information we collect
We may collect and process the following types of personal data:
- Contact details – name, email address, phone number, and postal address.
- Travel information – passport details, visa information, flight preferences, and special requirements.
- Payment information – credit/debit card details and billing address (processed securely through our payment partners).
- Technical data – IP address, browser type, device information, and cookies (see our Cookie Policy).
- Communication data – records of your calls, emails, and messages with us.
How we use your information
We use your personal data for the following purposes:
- To process and confirm your flight bookings and travel arrangements.
- To provide customer support and respond to your enquiries.
- To send you booking confirmations, updates, and essential travel information.
- To improve our services, website, and marketing efforts (with your consent where required).
- To comply with legal obligations, such as anti‑money laundering and counter‑terrorism financing regulations.
- To prevent fraud and enhance the security of our services.
Legal basis for processing
We rely on the following legal bases under UK GDPR:
- Contractual necessity – to fulfil your booking and provide the travel services you request.
- Legitimate interests – to improve our services, prevent fraud, and send non‑marketing communications.
- Consent – for marketing emails, cookies, and other optional processing. You can withdraw consent at any time.
- Legal obligation – where we are required to process data to comply with laws or regulatory requirements.
Sharing your information
We may share your personal data with:
- Airlines and travel suppliers – to complete your booking.
- Payment processors – to handle secure transactions.
- Regulatory authorities – if required by law or for fraud prevention.
- Service providers – such as IT hosting, email delivery, and customer relationship management systems.
We do not sell or rent your personal data to third parties for their own marketing purposes.
International transfers
Your personal data may be transferred to countries outside the UK and the EEA, including the USA, India, and other destinations, where our suppliers or partners are located. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions, to maintain your data protection rights.
Data security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include encryption, firewalls, secure servers, and access controls.
Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typically, we keep booking records for 7 years after the travel date, as required by UK tax and regulatory obligations.
Your rights
Under UK data protection law, you have the following rights:
- Access – request a copy of the personal data we hold about you.
- Rectification – ask us to correct inaccurate or incomplete data.
- Erasure – request the deletion of your personal data, subject to legal exceptions.
- Restriction – ask us to limit the processing of your data in certain circumstances.
- Portability – request a copy of your data in a machine‑readable format.
- Objection – object to processing based on legitimate interests or direct marketing.
- Withdraw consent – where processing relies on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@thelycafly.com or call 020 7362 7504. We will respond within one month.
Cookies
Our website uses cookies to enhance your experience and analyse traffic. For detailed information, please see our Cookie Policy.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact us
If you have any questions, concerns, or complaints about this privacy policy or our data handling practices, please contact our Data Protection Officer at:
LYCA SERVICES LTD
61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: info@thelycafly.com
Phone: 020 7362 7504
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
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